In order to be able to answer a lot of questions in advance, we have provided the most common guest questions with answers. We hope to help you with this and make your holiday decision easier.
How long is the reception occupied?
When is the restaurant or hotel bar open?
Our hotel bar is open daily from 10:00 a.m. to 23:00 p.m.
!! ATTENTION: in the off-season (spring and autumn) the restaurant and hotel bar are completely closed
When can we arrive or leave?
Is there Internet in the Almdorf or in the alpine huts or hotel rooms?
Is it possible to order fresh bread and pastries?
Is there a washing machine or can you have the laundry cleaned?
Where are the nearest shops?
Do you also lend cots or high chairs?
How can we pay?
What are the cancellation conditions for our stay?
Are dogs allowed in Almdorf?
How is the arrival in winter?
What about ski rental, ski school and ski maps?
How much is the linen package and what is included in this package?
The linen package can be booked prior to arrival. It costs € 16,00 / package / person and includes: 1 upholstery cover, 1 duvet cover, 1 fitted sheet, 1 bath towel, 1 sauna towel and 1 small towel. Baby laundry package for € 8,00 (including cot, sheets and 2 small towels).
In the Premium Chalets and the Comfort Almhütten Enzian Deluxe, the linen package also includes a bathrobe for the adults.
What about the waste separation?
How is the kitchen in the alpine hut equipped?
Our houses are equipped with the following coffee machines:
Kuschel Chalets: Nespresse capsule machine
Premium Chalets: Nespresse capsule machine and filter coffee machine
Comfort Amhütten: filter coffee machine
If you should ever run out of coffee, visit our village shop, where you can also get Nespresso capsules as well as coffee and coffee filters.
Is grilling possible in summer?
Do you have hypoallergenic bedding & allergy meals?
Most of our beds are already equipped with hypoallergenic bed linen. However, if you suffer from allergies, please let us know when booking.
Our kitchen team is also happy to cater to your special needs (e.g. gluten-free, lactose-free) and prepare an alternative menu for you; the most important allergen groups are shown on our menus. Please also let us know when booking.
Are there spa facilities for alpine hut guests?
There is a Finnish sauna in all our alpine huts, our premium chalets and comfort alpine huts Enzian Deluxe also offer a spacious relaxation area with loungers and a hot pot (large tub with hot water) on the veranda or terrace. You are welcome to make appointments for massages at the hotel reception on request.
We would like to draw your attention to the fact that the wellness area in the Almhotel Edelweiss is not included in the alpine hut price and that only hotel guests are allowed to use it.